Customer Account Representative- Insurance Industry

Industry

Insurance

Advert ID

CAN_477086

Location

Markham

Job Type

Contract

Hours

Full-Time

Salary Range

Up to CAD17.44/hr

No. of Openings

1

Branch Information

Manpower Canada - (CAN) 4950 Yonge Street Suite 700 ON Toronto , ON M2N 6K1

Branch Phone Number

877-876-7331

Job Description

Manpower is partnered with a leading provider of Insurance across Canada. Currently we are seeking Customer Account Representatives for their contact centre in Markham.



If you enjoy providing first class customer service and want to work with a company that will foster your growth and development, look no further!



Job Details:

3 month assignment to start, with strong potential for extension

$17.44 per hour

Markham Location

Hours between 8 am and 8 pm (Monday to Friday)



Accountabilities:

* Responsible for providing "brilliant" customer service to our customer / brokers by answering all telephone inquiries in a professional, timely and courteous manner.

* Investigate and resolve discrepancies in a joint effort with our brokers and underwriters on billing related matters.

* Responsible for fielding inquires for all three Lines of Business flowing into the Contact Center; Personal Lines & Commercial Billing as well as FLT



Qualifications:

* Previous Customer Service experience, preferably in a call center environment

* Excellent written and oral communication skills

* Ability to multitask in a fast paced environment.

* Problem solving skills

* Ability to adapt quickly to an ever-changing work stream

* Proficient in Windows applications

* Proficient keyboarding skills



Desired Qualifications:

* 1-2 years experience in a contact center environment.

* Excellent telephone manner and communication skills.

* Must be flexible with respect to working hours.

* Prior customer service experience in a similar role.



Please apply TODAY for immediate consideration!



ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.