Customer Product Support Representative


Call Center and Customer Service

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Branch Information

Minneapolis, MN - Metro - (USA) 222 S 9th St Suite 290 MN Minneapolis , MN 55402

Branch Phone Number


Job Description

Hours can range from 7am-6pm, M-F

Job Description Summary

The person hired within our MSO USAC Operations organization will offer support to one of our divisions and their corresponding customers and/or products. These Customer Service and Product Support Representatives will be highly-engaged and handle varied customer transactions; including inbound/outbound calls to customers and internal groups. These calls could entail questions on customer order entry, servicing customer accounts, in-depth technical assistance, product information, education, and recommendation. Questions and working dispute management, deduction resolution and returned goods claims/cases may also be part of their workload. They will need to be able to communicate with other departments and providers to research and resolve issues, identify and implement service solutions; monitor progress using service measurement systems; identify areas to improve communications and efficiency of operations through continuous improvement efforts; work to enhance knowledge in key service areas; and other duties as assigned

Qualifications and Skills

Bachelor's Degree

Customer/Product support background is preferred

Eager and able to learn quickly new systems and processes


Strong work ethic