Customer Sales Coordinator

Industry

Sales

Advert ID

USA_480017

Location

Springdale - Benton County

Job Type

Contract

Hours

Full-Time

Salary Range

USD18-19 per year

No. of Openings

1

Branch Information

Springdale, AR - (USA) 3291 South Thompson Street Suite A104 AR Springdale , AR 72764

Branch Phone Number

866-820-5171

Job Description

Description:



- Customer Service functions that support the key organizational objectives.

- Responsible for the door take-off process.

- Processing and landing customer orders into production facilities.

- Position is in direct communication with: customers, sales team, other members of the order execution team, and manufacturing personnel with concentration on non-engineered purchase orders.

- Review purchase orders.

- Coordinate and advance project status.

- Schedule orders to production based on standard lead times.

- Interface to JDE and release to production.

- Concession JDE price based on established guidelines.

- Check for FTQ take-offs completed by others.

- Work with customers on processing, scheduling, order changes, product issues and claims.

- Utilize knowledge of product and price book.

- Interact and coordinate with internal resources on projects.

- Initiate customer feedback and claims, problem solving, root cause resolution, and process credits.

- Be a point-of-contact on phone inquiries with expectation of 100% "live call" response and customer assistance without frequently forwarding calls to other front-end employees.

- Must be self-motivated, people oriented, service oriented and possess the ability to work with others.

- Computer skills including KaluCAD, PIMS, Microsoft Office Suite.

- Data entry skills

- Written and verbal communication skills.

- Construction or architectural industry background will be a plus.

- Proven customer service skills including prompt response and documentation