Customer Service & Order Management Consultant


Call Center and Customer Service

Advert ID



Grand Rapids

Job Type




Salary Range

USD15.00-16.00 per year

No. of Openings


Branch Information

Grand Rapids MI Area - (USA) 2935 28th Street MI Grand Rapids , MI 49512

Branch Phone Number


Job Description

Steelcase is looking for a customer service oriented individual with excellent communication and problem solving skills to fill a position at the Grand Rapids Business Center on 44th St! This is a first shift position with potential to grow and develop with experience. Adaptability, motivation and the desire to improve and succeed is a must! Call center, project management, and independent clerical work experience a strong plus.

Job Responsibilities:

* Receive approximately 15 calls per day to enter and update work orders

* Enter work order into system while on phone with customer

* Receive and enter electronic orders in-between phone calls

* Prioritize work and be a highly organized self-starter.

* Work on multiple accounts/tasks simultaneously in an organized and consistent manner

* Work supportively in a team environment

* Work independently and stay on track

* Always deliver quality customer service

* Address difficult calls from upset clients and turn the call around for a positive outcome

* Analyze issues and determine a good solution for problems, following through to outcome

* Ultimate goal is multiple customer account ownership with the ability to attend meetings, manage work orders and their progress, and coming up with improvement plans, research tasks and problem resolution

Minimum Requirements:

* High school diploma or equivalent

* One year minimum of experience in customer and client relations, call center, or equivalent experience in sales or telemarketing and customer support.

* Excellent interpersonal and communications skills - verbal and written

* Customer orientated with the ability to adapt and respond to various types of characters

* Clerical and Personal Computing skills (Quick typing speed, familiarity with outlook, word and excel

* Strong phone handling skills

* Ability to multi task, prioritize, manage time and self-motivate

* Problem solving and skills in solution resolution

Key Competencies:

* Listening skills

* Problem analysis and problem-solving

* Attention to detail and accuracy

* Data collection and ordering

* Customer service orientation

* Adaptability and initiative

* Stress tolerance

* Motivated and curious - Self-motivated / self-driven

* Time management and multitasking

* Confident coming up with new ideas or searching for areas of improvement