Customer Service Professional

Industry

Call Center and Customer Service

Advert ID

USA_482919

Location

Raynham

Job Type

Contract

Hours

Full-Time

Salary Range

Up to USD15/hr

No. of Openings

1

Branch Information

Providence/Cranston, RI - (USA) 1375 Park Avenue Suite 3 RI Cranston , RI 02920

Branch Phone Number

401-942-0323

Job Description

The primary role of a CSR is to provide customer assistance on a wide array of topics including, but not limited to: general inquiries, product and service inquiries, billing questions and other concerns. Therefore, candidates must demonstrate a fundamental commitment to providing a world-class customer service experience as follows:

Service the Customer:

* Respond to incoming calls from existing residential and commercial clients with a goal of providing world-class customer service

* Diagnose customer needs and/or concerns

* Handle difficult customer calls in a courteous and professional manner

* Create and maintain a positive and professional connection with caller at all times

Problem Resolution:

* Correctly enter information into our Customer Relationship Management (CRM) system according to the customer's needs and/or concerns

* Communicate company policies and provide creative approaches to resolve customer issues such as billing errors or service opportunities

* Display exceptional decision-making and problem-solving capabilities to take immediate action on all calls

Basic Qualifications:

* High school diploma or GED

* Minimum of 1-year previous customer service and/or call center experience

* Ability to thrive in a fast-paced environment

Job Types: Contract, Raynham, MA

Salary: $15.00 /hour

* Full time hours 40 per week, Mon-Fri 8am-4:30pm then 12pm-9pm with the possibility of rotating Saturdays 8-4pm

* Competitive wages: $15 per hour and opportunity to earn a performance based monthly bonus of $500 each month