Customer Service Rep

Industry

Admin and Secretarial

Advert ID

USA_480065

Location

Mineola

Job Type

Contract

Hours

Full-Time

Salary Range

Up to USD25.00/hr

No. of Openings

1

Branch Information

Melville, NY - (USA) 135 Pinelawn Road Suite 120N NY Melville , NY 11747

Branch Phone Number

631-454-9660

Job Description

Customer Service Rep - We are currently recruiting for this role, but we aren't getting candidates that we like. This role could go temp to perm. We would want to see resumes before bringing someone in.

ESSENTIAL DUTIES AND RESPONSIBILITIES



1. Interact with customers via telephone, fax, mail and Internet regarding Dover's products, customer programs and services. Respond to, trouble shoot and resolve questions from customers in an efficient, timely, and professional manner. Ensure all interactions with customers (both internal and external) are professional and courteous.



2. Effectively communicate issues, needs and opportunities with customer service employees and other managers.



3. Become proficient in navigating SAP Order Management System and inter-related modules required to assist customers in providing information regarding current or prior sales order transactions, their fulfillment and/or shipping.



4. Input customer orders into SAP Order Management System simultaneous to the customer telephone call, providing them with immediate confirmation of pricing, product availability, shipment expectations and their delivery and upgraded shipping options.



5. Conduct order status review in SAP, and based on customer request, input replacement orders for short shipment, credit issuance, damage and defective products, coding orders with correct level of priority status for fulfillment based on established policy and procedures.



6. Process customer orders, changes, claims and returns according to policy and procedure. May involve in-house credit card processing.



SAP experience would be great, but not mandatory. They should know MS Word, Excel and be able to navigate the internet



Why Manpower?



At Manpower we are dedicated to enriching people's lives with meaningful employment and development opportunities, as we have done for more than 60 years. We care about you and the role of work in your life and focus on enabling you to achieve your goals in both work and in life. Stop your job search and apply today. Do you need more information? Contact Tameeka at tameeka.patterson@manpower.com or Call/Text 516-595-3128.



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