Customer Service Representative 3

Industry

Call Center and Customer Service

Advert ID

USA_447922

Location

Woodbury

Job Type

Contract

Hours

Full-Time

Salary Range

USD18-20/hr

No. of Openings

1

Branch Information

Manpower Global Enterprise - (USA) 100 Manpower Place WI Milwaukee , WI - 53212 Phone : -

ContactNumber

-

Job Description

NOT a Call Center role

Looking for professionalism, technical aptitude is a plus

Work hours 8am - 4:30pm, expected to be at desk and ready for calls/emails at 8am.

**There can be requests for longer work days, and weekend working



Basic Qualifications:

* Able to learn quickly

* computer systems/processes (5-7 systems, multiple websites, multiple databases)

* Ability to multi task

* Change management

* Able to handle and learn change

* Small - day to day

* Medium - month to month/quarterly

* Large - yearly, organizational, system changes

* Critical thinker

* Able to analyze data/information

* Organized

* Able to handle multiple workloads at once

* Able to organize day and schedule

* Able to keep track and handle multiple deadlines

* Basic excel skills

* Must be reliable (showing up on time, staying for full shift, planned absences)



Preferred Qualifications:

* SAP experience

* SalesForce experience

* Direct related job experience



Soft Skills:

* People skills

* Good communication verbally and written - both Internally and externally

* Able to work within a team



Core Hours:

* 8 hours/day

* 40 hours/week

* Monday - Friday

* **there can be requests for longer work days, and weekend working



Minimal work direction needed, highly skilled and knowledgeable to the position and provides best practicing sharing within work group. Worker processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager.