Customer Service Representative Wanted in St. Clair Shores


Call Center and Customer Service

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No. of Openings


Branch Information

Troy, MI - (USA) 2885 Crooks Road MI Rochester Hills , MI 48309

Branch Phone Number


Job Description

A growing insurance agency in St. Clair Shores is looking for a qualified Customer Service Representative. This candidate would be answering phones, working with customers, updating files, doing deposits, and any other office administrative work needed. Pay rate is $12-$17 depending on experience


Answer multi-line phone system (First in line)

 Process policy applications for all lines of business

 Process policy changes for all lines of business

 Process premium payments for all lines of business

 Process policy reinstatements for all lines of business

 Process homeowners policy lienholder changes

 Process auto policy lease/lienholder changes

 Process membership renewals

 Process umbrella policy renewals

 Process daily bank deposits

 Prepare new client jackets

 Assist clients with "routine" customer service requests

o Process Certificate of Insurance requests, commercial and personal lines

o Mail agency documents

 Warm transfer more complex customer service requests to Home Office Customer Service

 Warm transfer new claims to Home Office Claims

 Identify opportunities to cross-sell additional company products

 Assist Account Executives, Agency Contact Representative, Office Manager and Agency President, as needed

 Work closely with Underwriters and other Home Office staff to ensure satisfactory completion of necessary underwriting requirements

 Maintain accurate and organized client files

 All other duties as assigned


 Candidate must be friendly, team-oriented, self-motivating, dependable (this could be a transitional position)

 Candidate must also be able to handle and complete multiple tasks simultaneously and efficiently

 Candidate must be willing to learn new concepts and processes as our agency, market and industry change

 Property & Casualty license required

 Life and Variable Products licenses preferred, but not required

o (a willingness to obtain these licenses a definite plus)

 Candidate must be proficient with MS Office (MS Word, MS Excel, MS Outlook)

 Candidate must have experience with VMWare (Virtual desktop application)

 Hourly Pay based on experience (Range $12-$18 per hour)