Customer Service Representative

Industry

Admin and Secretarial

Advert ID

USA_486035

Location

East Syracuse

Job Type

Contract

Hours

Full-Time

Salary Range

USD14.00-15.00/hr

No. of Openings

1

Branch Information

Syracuse, NY - (USA) 250 Harrison Street Suite 501 NY Syracuse , NY 13202

Branch Phone Number

315-423-7213

Job Description

Manpower is currently recruiting for a Customer Service Representative for one of our great clients in East Syracuse NY, Want more than just a job but a long-term Career! Stop your job search and Apply Today!



In this Role Customer Service Rep. will respond to inquiries, processing orders and handling complaints in a prompt, courteous, and efficient manner. Other responsibilities include greeting visitors, telephone responses, scheduling and various other clerical duties. May handle and resolve complaints



What is in it for you:

* Monday-Friday 6:30am-3:00pm

* Temp to hire opportunity

* College Tuition Reimbursement



Job Description:

* Responds to all customer inquiries and complaints concerning work-orders, shipments, inventory counts, etc.

* Reports customer feedback to management.

* Acts as liaison between customer and warehouse for account administration, customer, and office for invoicing and credit changes.

* Generates all paperwork/information required for customer work orders including checking on special requests, expediting orders where necessary, tracking orders and post inventory records.

* Assures proper invoicing of accounts by verifying computer-generated invoices.

* Provides clerical support including overseeing all paperwork associated with orders, maintaining corresponding files, answering phones, operating office equipment/computers needed to perform

* Schedule loads as required.

* Maintain updated reports to ensure all loads are empty and closed.

* Resolve refused product, over, short and damaged (OS&D) orders.



Knowledge Skills and Abilities Required:

* Ability to work in a fast-paced environment.

* Ability to handle multiple tasks at the same time.

* Flexibility and initiative.

* Experience working with challenging customers.

* Excellent communication skills.

* Strong problem-solving skills

* Understand the specific needs and requests of customers, the nature of their product and storage and handling needs.



Tools and Technology:

Knowledge of Warehouse Management Systems

* Knowledge of Microsoft Office Suite

* Accurate typing and data entry skills



Education/Experience:

* High School Diploma or GED preferred.

* Must be able to pass background/drug test