Customer Service Representative

Industry

Manufacturing and Production

Advert ID

Manpower_76555

Location

Newton

Job Type

Contract

Hours

Full-Time

Salary Range

USD14.00-15.00/hr

No. of Openings

1

Branch Information

Newton, NC - (USA) 2535 Highway 70 Southeast Suite 101 NC Hickory , NC 28658

Branch Phone Number

828-322-1968

Job Description

Customer Service Representative



CUSTOMER SERVICE REPRESENTATIVE







The Customer Service Representative will act as a liaison between the customer and the manufacturing plants. We need an enthusiastic individual who can listen to customer service issues and then offer a solution to each problem. The successful candidate will have a strong command of the company's customer service policies, and be well trained in product knowledge that can be critical for offering quick and accurate assistance to customers.







Responsibilities:



* Answer high volume of incoming calls and emails regarding product problems, service questions and general concerns.

* Maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.

* Work with the management team to stay updated on product knowledge and to check if there is a question about the status of an order

* Will have to enter parts orders, customer orders as well as issuing repair and returns for customers.











Qualifications/Skills

* Prior customer service experience in furniture preferred

* Must be 18 years of age or older

* High school diploma/GED required (Associate degree in a business related field preferred)

* Ability to remain professional and courteous with customers at all times

* Ability to communicate effectively with management

* Excellent verbal and written communication skills



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