Customer Service Representative

Industry

Call Center and Customer Service

Advert ID

USA_476438

Location

Oriskany

Job Type

Contract

Hours

Full-Time

Salary Range

Up to USD16.10/hr

No. of Openings

1

Branch Information

Manpower CORE 100 Manpower Place , WI 53212

Branch Phone Number

414-982-1960

Job Description

Manpower has immediate opening for a Customer Service Representative in Oriskany, NY



What's in it for you?

o Pay Rate - $16.10 per hour

o Shift - 8 AM to 11 PM Monday - Friday

o Duration - 6 months Temp to perm



What is the job?

o Respond to customer requests via telephone or email, providing excellent service to MetLife's customers who have insurance or other financial service products or benefit plans.

o Research requests regarding various product aspects, policy provisions, claim status, basic procedures, etc.

o Efficiently process transactions and refer requests for other policy modifications to appropriate areas. Track responses to ensure completion.

o Enhance and strengthen the relationship between the customer and MetLife using strong communication skills, keen listening skills and empathy.

o Support special product and/or service campaigns as needed, or if solicited by the customer.

o Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer's inquiry.

o Perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and high quality service skills



What you bring to the job?

o High School diploma.

o Prior Call Center experience is highly preferred.

o An ability to work an 8 hour shift during the hours of operation of 8 AM to 11 PM Monday - Friday; must be flexible in regards to overtime & shift worked, which may change based on business needs.



Stop your job search and apply today. Send a copy of your resume to nadine.pangilinan@manpower.com. Do you need more information? Contact our recruiters at 4142693151 ext. 1063. We love referrals so please share our job with friends and family. Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath