Customer Service Specialist Manufacturing

Industry

Call Center and Customer Service

Advert ID

USA_486981

Location

St. Paul

Job Type

Permanent

Hours

Full-Time

Salary Range

USD45000-48500 per year

No. of Openings

1

Branch Information

Minneapolis, MN - Metro - (USA) 222 S 9th St Suite 290 MN Minneapolis , MN 55402

Branch Phone Number

612-375-9200

Job Description

This is a Direct Hire Position



Job Summary:

Daily work consists of creating quotes, validating vendor costs and selling prices, entering sales orders, managing stages in order fulfillment process, placing purchase orders with vendors and tracking progress, and customer follow up. Proactively contacts both customers and suppliers regarding order status, particularly if there are problems that need to be resolved. Informs Sales and supervisors/department heads regarding overdue products and schedules. Embrace and foster Lean Manufacturing principles to help eliminate wastes and reduce costs.



Responsibilities, Duties, Functions and Tasks:

*Create and send timely quotations for customers.

*Provide light technical assistance and assist in product selection for distribution customers.

*Uses a high level of detail to enter and process sales orders from customers.

*Sends timely order acknowledgements to customers.

*Creates purchase orders and expedites delivery timing to satisfy customer demands.

*May create new part numbers, bills of materials, and work orders to satisfy customer kitting requirements.

*Creates and maintains electronic files and records of materials, prices, inventories, and deliveries (ERP).

*Interacts with suppliers via e-mail or phone for quotations, for follow up on purchases, and to confirm shipment status.

*Uses vendor pricing data, customer margin master data, special pricing agreements, and systems data to calculate cost, discount, and margins.

*Provide order status, shipping status, and tracking information to customers.

*Works with manufacturing, engineering, shipping, and other internal customers to achieve on-time delivery.

*Maintains records of goods on order, along with requested shipping dates, and monitors notices from suppliers to eliminate delays (ERP)

*Processes return and repair orders

*Familiarity with Lean Manufacturing principles and culture. Seeks ways to improve processes, improve quality, and improve the customer's experience with MTA.

*Maintains a clean and safe working area.

*Maintain a working understanding of the quality system; Motion Tech Automation, LLC has in place.

*Travel up to 5%



Skills and Education

*Associate's degree in related field or equivalent experience

*Five years of customer service representative with ERP experience in a manufacturing or distribution environment; OR, Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved

*Ability to prioritize, organize, and manage multiple activities

*ERP / MRP applications - off the shelf packages

*Understanding of manufacturing and distribution processes

*Strong mechanical-electrical aptitude preferred

*Ability to work in a fast paced, competitive, team oriented environment

*High degree of detail orientation and data accuracy

*Excellent problem solving attitude and ability

*Strong verbal, listening and written communication skills

*Proficiency in MS Office (Word, Excel, Outlook)