Customer Service Support - Tech


Call Center and Customer Service

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Branch Information

Kitchener, ON - (CAN) 589 Fairway Road South Unit 5 ON Kitchener , ON N2C 1X4

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Job Description

Are you comfortable in Tech support and looking for a new and challenging position? Our client in Kitchener is looking for a flexible customer service representative who is also comfortable in a technical support role. This a long term temporary position for an after-hours shift.

What's in it for You?

-Extensive training in position during regular business hours

-After hours shift between 5 pm - 8 am

-$19 - $22 / hour depending on experience

What is the Job?

-Diagnose and resolve client system and software configuring issues

-Trouble shoot support cases via ticket tracking system, telephone and email

-Accurate logging of all support (calls, emails, and time tracking)

-Follow-up with clients regarding open tickets

-Perform regular monitoring and support through various tools

-Participate in product development and deployment projects as a support representative

- Assist the project teams in transferring project knowledge to the support team

What you bring to the Job?

- Diploma or Degree in Computer Science, Computer Engineering, Information Systems, Information Technology or equivalent technical related program

-3+ years of experience in customer care and support, or software related desk position

- Previous experience working within the HealthCare industry, preferably with HealthCare related software and workflow

-An understanding of PACS and RIS systems would be an asset

-Ability to multi-task, excellent time management, as well as organization and communication skills

-Strong problem solving skills with the ability to analyze and make an educated decision

Select APPLY NOW and QUALIFIED applicants will hear from a recruiter within 48 hours.

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Manpower Group recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At Manpower Group, we are committed to providing accommodations, and will work with you to meet your needs.