Customer Service/ Call Center Rep Needed

Industry

Call Center and Customer Service

Advert ID

USA_482618

Location

Mahwah

Job Type

Contract

Hours

Full-Time

Salary Range

Up to GBP19.00/hr

No. of Openings

1

Branch Information

Parsippany, NJ - (USA) 1719 Route 10 Suite 110 NJ Parsippany , NJ 07054

Branch Phone Number

973-539-4115

Job Description

- Answer and respond to incoming calls from employees and former employees.

- Provide information and resolve any issues pertaining to these calls in a timely, courteous and professional manner

- Perform, track and log all transactions performed related to Human Resources and/or Benefits processes.

- Follow up on outstanding issues to ensure resolution, keep the customer informed on the status of research, close out case when complete.

- Notify Technical Analyst and Team Manager of potential or recurring problems regarding issues.

- Understand, apply and communicate conceptual elements of Benefits and/or Human Resources rules, regulations.

- Handle confidential information with sensitivity and discretion in accordance with Data Privacy requirements.

- Adhere to scheduled phone time during shift and remain flexible to support unanticipated events that drive volume.

- Flexibility to support peak volume events throughout the year.

- Attend all departmental meetings and training classes as required.

- Works under close supervision

- Follow established procedures on routine work, requires instructions only on new assignments.

- Respond to customer inquiries via email from the "Contact Us" feature (as defined by client team)

- Proven ability to work independently in a team setting using established processes. Instructions required on new assignments only.

-Excellent written and verbal communication skills required with an emphasis on customer service. This includes speaking with confidence, being clear and concise when interacting with customers, and providing information to a customer in a way that is easily understood.

- Ability to handle multiple tasks and prioritize while working in fast paced call center environment

- Strong computer skills with the ability to navigate multiple software applications at once to provide a positive customer experience

-All other duties as assigned.



At least 2 of the following skills are required: Call Center, College Degree and HR or Benefits experience

- Prefer a minimum of 1 year of call center experience or related customer service

-Prefer a minimum of 1 year benefits, HR, or insurance vendor experience

- PC skills, ability to type, and ability to use multiple programs at one time

-Strong Written and Verbal communication skills