Customer Service/ Lot Lead

Industry

Travel and Tourism

Advert ID

USA_484692

Location

Phoenix

Job Type

Contract

Hours

Full-Time

Salary Range

USD18.00-26.00/hr

No. of Openings

1

Branch Information

Phoenix, AZ - West - (USA) 221 East Indianola Avenue AZ Phoenix , AZ 85012

Branch Phone Number

480-824-7976

Job Description

Position: Lot Lead/Customer Service

Location: Phoenix

Schedule: Monday-Sunday 3 Shifts

Paying: $18 - 262.00 hourly

Length: Contract/Potential Tempe to Hire



Key Responsibilities:

* Provide excellent customer service, with ability to problem solve any service issues that arise

* Maintain accountability for vehicle inventory tracking on the lot

* Provide on the spot coaching and assistance to lot operations team to ensure we are providing best in class customer service

* Lead team meetings in the absence of the Field Operations Manager to ensure tasks for the day are clear

* Drive agenda for their shift (work scheduling, quality assurance checks, etc.)

* Uphold Drift policies and procedures, and hold self and others accountable

* Identify and execute process improvements to maximize customer service

* Perform other job duties as assigned to meet Drift business needs



Preferred Qualifications:

Education and Experience

* College degree preferred, or equivalent work experience.

Functional Skills

* Strong communication skills, both verbal and written



.



Required: Background/Drug Screen and Education verification