Customer Service/Call Center

Industry

Insurance

Advert ID

USA_483419

Location

Durham

Job Type

Contract

Hours

Full-Time

Salary Range

Based on Experience

No. of Openings

1

Branch Information

Raleigh - Durham NC Area - (USA) 430 Davis Drive Suite 100 NC Morrisville , NC 27560

Branch Phone Number

855-591-7454

Job Description

We are seeking a Customer Service Professional to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.



Responsibilities:



* Handle customer inquiries and complaints

* Provide information about the products and services

* Troubleshoot and resolve product issues and concerns

* Document and update customer records based on interactions

* Develop and maintain a knowledge base of the evolving products and services



Qualifications:



* Previous experience in customer service, sales, or other related fields

* Three years of call center experience-HEALTHCARE IS A HUGE PLUS

* Preference goes to those with healthcare experience (at least 1 year)

* Ability to build rapport with clients

* Ability to prioritize and multitask

* Positive and professional demeanor

* Excellent written and verbal communication skills