Customer Servise Analyst

Industry

Call Center and Customer Service

Advert ID

USA_482707

Location

Parsippany-Troy Hills

Job Type

Contract

Hours

Full-Time

Salary Range

Up to USD22/hr

No. of Openings

1

Branch Information

Parsippany, NJ - (USA) 1719 Route 10 Suite 110 NJ Parsippany , NJ 07054

Branch Phone Number

973-539-4115

Job Description

Responsibilities

* Communicating and developing relationship with customer replenishment departments through meetings, phone, email, and co-managed work groups

* Interfacing effectively and pro-actively with internal groups such as sales, operations, manufacturing and demand planning

* Managing account orders to help ensure orders are on-time and fulfilled.

* Forecasting input by sku.

* Having a working knowledge of upcoming promotions and current item issues.

* Reporting fill rate, appointment/want date adherence, lead-time variability, and inventory levels/issues on a regular basis

* Recommending strategies to improve fill rate, order frequency, lead-time variability, and inventory levels/issues.

* Reviewing and correcting orders for discrepancies in pricing, quantity and other important details

* Managing and communicating the tactical details in critical situations effectively and quickly

* Participating and contributing in projects as directed by the Customer Logistics Team Lead



Qualifications

* Degree in a business related field is preferred.

* Two or more year's relevant experience. - Proficiency in use of Nielson and Proclarity, order entry, manufacturing and warehouse systems.

* Strong computer skills (Word, Excel, and Powerpoint) are critical for success.

* Ability to multi-task effectively while working in a fast paced and sometimes stressful environment

* Can clearly and professionally communicate internally and externally- written and oral.

* Demonstrated ability to work independently and initiate action.