Customer Support/Call Center Agent


Call Center and Customer Service

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Branch Information

Honolulu, HI - (USA) 737 Bishop Street Suite 122 HI Honolulu , HI 96813

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Job Description

Job Type: Full Time

Duration: Permanent Placement

Training period is Monday - Friday 8:00 AM - 5:00 PM (three months)

After successful completion of three-month training, shifts vary:

Start time can be anywhere from 6:00AM - 3:00 PM

The latest finish would be 11:30PM. However, the majority of the Service Consultants are scheduled between 7:00AM - 7:00PM (cannot be guaranteed)

There is one weekend shift


Provides exceptional customer service exclusively by phone to various internal and external customers in a positive, professional, and enthusiastic manner. Utilizes available resources to identify customers' needs accurately and efficiently when assisting customers with general bank information or responding to and resolving any customer concerns.


Professional, customer-oriented individual with strong verbal skills

Ability to work in a fast-paced environment where creating a positive customer experience is the #1 priority while also appropriately handling confidential customer information

1-2 years customer service experience or comparable work experience in a retail, sales, or financial environment is required

Experience in Call Center environment desirable

Experience and comfort with computers and internet highly desirable

Ideally the candidate will have:

"A smile in their voice"

Calm demeanor

Speaks professionally

Able to communicate clearly and effectively

Able to think on their feet

Computer skills