Customer service

Industry

Call Center and Customer Service

Advert ID

USA_486870

Location

Atlanta

Job Type

Contract

Hours

Full-Time

Salary Range

Up to USD17/hr

No. of Openings

1

Branch Information

Manpower CORE 100 Manpower Place , WI 53212

Branch Phone Number

414-982-1960

Job Description

AIZJP00011397



PC Customer Service - Insurance Specialist I



**Pay Rate: $17.00

**Customer Service Assessment is required to be considered - manager prefers 87% score or higher

**End date is unknown - end date will be extended every 2 weeks as needed

**Must be able to work 9:00a-6:00p M-F



Atlanta, GA



Claims Customer Service Rep (CSR) - Grade 4, Non-Exempt



The Claims CSR role is responsible for providing front line, direct contact with clients and customers. This is principally done through receiving or placing telephone calls, however mail, express delivery, fax and other electronic methods (e-mail) are also possible means of communication. Generally uses computerized system for tracking, information gathering and/or trouble shooting the items raised by the client/customer. Recognizes consistent problem areas and reports to higher level for action. Responds in a timely manner. Assists the client/customer in moving through the claims process. Assesses the need for providing information or education to the customer.



Duties / Responsibilities:



Responsible for processing inbound calls for initial reporting of claims by policyholder, client (mortgage company, etc.) or other.



Provides status on existing claims to either policyholder and/or client.



Updates computer records in order to maintain data integrity of information.



Resolution of customer issues and refers escalated items to higher levels for guidance.



Researches information in order to provide customers with basic data related to policies.



Maintains client relationships via quality customer service and timely processing of additional claims request through fax/email.



Knowledgeable of products related to auto/ mortgage business and additional product/services associated with the company.



Other duties as assigned by management and may support other departmental areas based on business need.



Knowledgeable of multiple claims applications including mainframe and windows based systems.



Experience:



Minimum 6 months - 2 years of customer service related experience. Doesn't have to be in a call center environment, but that is a plus.



Knowledge of insurance industry is a plus.



Understanding of call center environment and importance of service standards.



Computer literate with emphasis on Microsoft Office software (especially Excel) and Windows.

Qualification

Must Have

Required Responses from Vendors Has candidate passed all testing requirements?

Specialist I Ability to adapt easily as procedures/assignments change

Nice to Have

Specialist I Bilingual in English/Spanish is preferred

Pay Rate 17.00

Shift Days/Shift Hours - Each different shift needs a separate Resource Request 9:00a-6:00p M-F