HR/Customer Service


Human Resources and Personnel

Advert ID




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Salary Range

No. of Openings


Branch Information

Phoenix, AZ - East - (USA) 1349 West Chandler Boulevard Suite 200 AZ Chandler , AZ - 85224 Phone : 480-824-7976



Job Description

Customer Service Representative - Mid-Level (3-5 years) -

Location: Phoenix

Duration: 7 months (Contract)


Demonstrate passion for service; strong client-focus and the desire to build relationships during each interaction. * Use a consultative approach (i.e. needs-based) with our client regarding a variety of topics (e.g. payroll, benefits, policies/procedures, and company programs). * Strong analytical skills and attention to detail in order to effectively communicate HR Policies/Programs; effective communication and interpersonal skills, especially the ability to listen and explain complex subjects. * Ability to build quality, long-term relationships with our clients, HR Direct team members, and business partners that lead toward effective collaboration and seamless service. * Drive for results while working independently in a fast-paced, team-oriented environment. Able to meet or exceed departmental call metric objectives and service level standards. * Established technical skills with the ability to easily utilize multiple applications simultaneously. * Proficient in utilizing computer applications for communicating, gathering, and tracking information (e.g. Workday, Help Engine, Authoria, eTimesheets, MS Word, MS Excel, etc.). * Responsible for HR administrative processes with specific timelines/deadlines. * Demonstrate the ability to identify opportunities for process improvements and communicate to HR Direct leadership. * Demonstrate strong work ethic with a high level of integrity, responsiveness, and ownership to build trust with our clients and colleagues. * Receptive and responsive to feedback/coaching, and demonstrate the ability to implement agreed upon action steps that lead toward ongoing skill development and performance. Technical/Functional Qualifications: * 2 years HR experience related to HR practices, policies and procedures (preferred). * Minimum of 1 year client service experience (required) * Intermediate to advanced PC skills including Word and Excel (required) * Ability to navigate through multiple computerized systems at one time (required) * Tremendous flexibility and ability to quickly learn new programs and policies (required) * Excellent written and verbal communication skills (required) * Proven problem solving, organizational and analytical skills (required) * Ability to work as part of a team or independently on special projects (required)