Help Desk-Customer Service-Markham

Industry

Call Center and Customer Service

Advert ID

CAN_476574

Location

Markham

Job Type

Contract

Hours

Full-Time

Salary Range

Based on Experience

No. of Openings

1

Branch Information

Markham, ON - North - (CAN) 3600 Steeles Avenue East ON Markham , ON L3R 9Z7

Branch Phone Number

-

Job Description

It is a very good opportunity for you to connect with an organization where you get experience and find growth opportunities.



POSITION OVERVIEW/CORE TASKS

 Provide customer support to client via all incoming support channels - Example: via telephone, email, chat and web channels

 Performing callbacks as required.



Location: Markham

Pay Rate: $16.20



REQUIREMENTS

 24*7 Availability

Excellent communication and customer service skills

 Understanding of system resources and allocation

 Minimum keyboarding speed of 30 WPM

 Flexible work style - ability to work shifts and weekends

 Professional work attitude, ability to learn

 Proficient in demonstrating ability to identify solutions based on established processes and procedures (e.g.HELP DESK Knowledgebase Tool)

 Accurately log all interactions via established business processes and tools



REQUIREMENTS



 Learn and become knowledgeable of customer products and services

 Demonstrate effective soft skills, active listening skills, and ability to empathize with customer's situation.

 Act with sensitivity in all customer interactions

 Effectively manage length of calls/handle time

 Promote teamwork and contact center success

 Desktop Hardware and associated peripherals

 Microsoft Standard Office Products (Outlook/Word/Excel)



If you are interested, then please apply.