Help Desk Service Technician

Industry

IT

Advert ID

CAN_476268

Location

Markham

Job Type

Contract

Hours

Full-Time

Salary Range

Up to CAD24.82/hr

No. of Openings

1

Branch Information

Manpower Canada - (CAN) 4950 Yonge Street Suite 700 ON Toronto , ON M2N 6K1

Branch Phone Number

877-876-7331

Job Description

Manpower is seeking a Help Desk Service Technician for a large client in Markham. If you have previous Help Desk experience- this could be your next opportunity!



Job Details:

6 month contract to start with potential for hire and/or extension

$24.82 per hour

Markham location



Primary duties include:

- Providing technical troubleshooting with a focus on first call resolution

- Taking ownership of all support requests through to resolution

- Properly document and track all contacts using a ticketing system

- Provide password reset assistance

- Severity incident reporting, triage and escalation

- Providing 'how to' instructions and guidance regarding all business applications

- Interaction with users is primarily via phone. Email, instant chat and walk up are also possible.



Other daily duties will include:

- Following procedures as related to standard technical troubleshooting

- Incident escalation to various departments and vendors as needed

- Work in coordination with 3rd party vendors for co-managed applications

- Imaging laptops and installing software

- Distribute application packages throughout a MS SCCM infrastructure

- Participate in and contribute to new process documentation

- Participate in project work



Experience/Skills Required

- Excellent verbal and written communication skills

- Strong customer service skills with the desire and ability to exceed customer expectations

- 2-4 years' experience in an IT Help Desk or Service Desk environment

- 2-4 years' experience supporting common Desktop applications and related hardware technologies

- Strong problem solving and analytical skills based on 2-5 years' experience in an IT Department

- Support for any authorized desktop software, operational systems (Windows 7 / Windows 10), mobile devices and other tech products

- Tech savvy with working knowledge of office automation products, databases and remote control

- Experience using incident tracking tools (Ticketing Software)

- Acute attention to detail

- Strong team player

- Friendly and professional



ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.