Inbound Call Center

Industry

Call Center and Customer Service

Advert ID

USA_481345

Location

Tempe

Job Type

Contract

Hours

Full-Time

Salary Range

Up to USD15.87/hr

No. of Openings

1

Branch Information

Phoenix, AZ - East - (USA) 1438 West Broadway Suite 100 AZ Tempe , AZ 85281

Branch Phone Number

480-824-7976

Job Description

Looking for candidates available to interview with our Amazing client in Tempe this week. Don't forget to ask us about our awesome referral bonuses!!!



Position: Inbound Call Center

Location: Tempe

Paying $15.87 hourly

Training hours: 4 Weeks of Training: 6:00am- 3:30pm - M-F

Regular Shift is Monday-Friday 5:00am to 1:00pm & 12;00pm-8:00pm



Must have updated resume

Job Description:

Inbound call from employees regarding new or updating benefits (medical, dental or 401K) for 2020.

*The purpose of the role is to respond to inbound calls and or written inquiries from clients / customers. Ensures high level of customer satisfaction is obtained with each interaction. Role is responsible for assigned population of customers within a specified region of support.



Primary Responsibilities:

*Responds to telephone inquiries and complaints using standard scripts and procedures

*Gathers information, researches/resolves inquiries and logs customer calls

*Communicates appropriate options for resolution in a timely manner

*Informs customers about services available and assesses customer needs

*Prepares standard reports to track workload, response time and quality of input



Required: Background/Drug Screen