Product Support Specialist Customer Service 2nd shift

Industry

Call Center and Customer Service

Advert ID

USA_485899

Location

St. Paul

Job Type

Contract

Hours

Full-Time

Salary Range

USD20.00-24.00/hr

No. of Openings

1

Branch Information

Minneapolis, MN - Metro - (USA) 222 S 9th St Suite 290 MN Minneapolis , MN 55402

Branch Phone Number

612-375-9200

Job Description

This role will be moving downtown Minneapolis in February of 2020.



Hours: 3pm-11:30 pm, M-F



Essential Responsibilities:



Respond to user inquires through various communication channels including phone, email, chat, etc. regarding how to use the product and tool features to accomplish their specific tasks or milestones.

Using product knowledge, this role will provide support to our users who are experiencing simple, standard or more complex issues with our products; troubleshoot and directly answer user questions to resolve the issues they are experiencing. Route issues that the Product Support Specialist is unable to resolve to the appropriate person or team for timely user resolution.

Provide educational tutorials and support on the platform's capabilities and functionality to users.

Capture client product support requests through internal workflow tools to ensure excellent user experience and support business metrics and reporting



Knowledge, Skills and Abilities:



High school diploma required.

Strong technical aptitude and learning agility

1-5 years previous experience in a client service or operational support environment

Demonstrated knowledge of functional area

Superior communication skills, especially in explaining technical terms in a way that non-technical individuals can understand

High degree of independent problem solving and troubleshooting skills

Ability to work well in a team collaboration environment

Excellent organizational skills and attention to detail