Senior Console Operator



Advert ID




Job Type




Salary Range

Based on Experience

No. of Openings


Branch Information

Talent Delivery and Solutions 100 Manpower Place WI Milwaukee , WI 53212

Branch Phone Number


Job Description

ManpowerGroup is recruiting for a Senior Console Operator to work a 1 year temporary assignment in Alpharetta, GA.

The Hardware Technician's role is to support and maintain in-house technology equipment and IT assets. This includes installing, configuring, diagnosing, and repairing all datacenter hardware and equipment while ensuring its optimal performance. The individual will also troubleshoot problem areas in a timely and accurate fashion. Setting up hardware and installing and configure software and drivers. Maintaining and repairing technological equipment (e.g. routers) or peripheral devices. Installing well-functioning LAN/WAN and other networks and manage components. Good knowledge of troubleshooting skills, very good communication abilities. Develop and maintain an inventory of all monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment. Liaise with third-party support and PC equipment vendors. Hands-on hardware troubleshooting experience. Self-motivated and directed. Effective interpersonal skills and relationship-building skills. Keen attention to detail. Accurately document instances of hardware failure, repair, installation, and removal. Strong customer-service orientation. Ability to effectively prioritize and execute tasks in a high-pressure environment..

Job Duties

* The shift rotates every 4 months between first and second shift. (0630 - 1515, 1430 - 2315)

* No traveling in personal vehicle is not required nor allowed

* Monitors the production environment for alerts

* Provides Incident Support, including communications, trending and tracking

* Documents incidents with appropriate level of detail in trouble ticketing system

* Interacts with I.S. Teams and Infrastructure Vendors

* Supports Troubleshooting and Analysis of production incidents

* Administers and Supports Basic change control.

* Works under general supervision and selects from written instructions and established procedures to accomplish assigned tasks.

* Routine and regular contact with employees within and outside of work unit requiring explanation, discussion and interpretation. Customer oriented.

Job Requirements

* Bachelor's in Computer Science or the equivalent preferred

* The Sr. Console Operator must be well organized and task oriented with effective written and verbal communications skills.

* Zone of Separation Environment (Z/OS)

* Beginner Data Communications, DB2 Data Sharing, Tivoli

* Intermediate Level Proficiency with Transmission Control Protocol/Internet Protocol (TCP/IP), Time Sharing Option (TSO), Multiple Virtual Storage (MVS)/ Job Control Language (JCL), Multiple Virtual Storage (MVS)/Virtual Telecommunications Access Method (VTAM)

* Intermediate WebSphere

* Intermediate Technical Knowledge of Hardware & Software

* Intermediate/Advanced Microsoft Office (Word, Excel, Access and PowerPoint)


Pay: $31.30/hr

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