Service Availability Reps needed in London!!!

Industry

Banking

Advert ID

CAN_474923

Location

London

Job Type

Contract

Hours

Full-Time

Salary Range

Based on Experience

No. of Openings

1

Branch Information

Manpower Canada - (CAN) 4950 Yonge Street Suite 700 ON Toronto , ON M2N 6K1

Branch Phone Number

877-876-7331

Job Description

We are currently looking for a Service Availability Representative for one of our clients in the banking industry located in London! Here are some details:



Job Description / Accountabilities:

The primary accountability of this position is to provide first level technical support. Key responsibilities include:

(1) Respond to a variety of inbound customer calls/emails

(2) Ensure accurate and detailed problem documentation/ticketing

(3) Provide timely escalation and follow-up with support groups and customers

(4) Identify and escalate wide-impact or potential wide-impact outages

(4) Identify trends and opportunities for improvement as well as provide ongoing feedback

(5) Build ongoing support proficiency for other skills and applications



Qualifications / Skills / Experience:

Excellent written and oral communication skills.

Ability to work flexible schedules; based on coverage business needs (which are subject to change), we typically offer weekly rotations including early evening shifts, day shifts and week-end shifts; when we don't have volunteers, we may require team members to cover overnight shifts as well; candidates with more shift flexibility and who meet our hiring criteria will be considered first.

Above average computing and navigational skills

Exceptional customer service skills

Experience with ticketing systems is an asset

A team player who collaborates effectively with peers and other teams

University Degree or a College degree/diploma is considered an asset

Good knowledge of Microsoft Office 2010 (Word, Excel, OneNote and PowerPoint)



Technical/Troubleshooting ability:

A technical support background or related education including experience with some or all of the following: Windows 7/10, IE8/11,Edge/Chrome/Firefox/Safari, VOIP, Active Directory, Citrix/Remote Access, Blackberry, BYOD, AirWatch, All Microsoft office products - Access, OCS Group chat, Lync, SCCM, variety of telephony devices and a good understanding of networking and wifi support.



Pay rate: 17.50/hour

one year contract!