Technical Customer Service - Direct Hire Opportunity!

Industry

Call Center and Customer Service

Advert ID

USA_484819

Location

Costa Mesa

Job Type

Permanent

Hours

Full-Time

Salary Range

USD14-15/hr

No. of Openings

1

Branch Information

Orange County, CA - (USA) 290 S Clementine Street CA Anaheim , CA 92805

Branch Phone Number

714-533-1800

Job Description

Technical Customer Service - Direct Hire Opportunity!



Manpower has partnered with an international printing company for an exciting opportunity! Our client is looking to direct-hire a dedicated Technical Customer Service Rep for their call center. They are seeking a Call Center rep, who wants to learn tech support, to guide their customers step-by-step on how to use their printing machines.



Here's what you get to do:

* Answer incoming technical support requests via phone, fax, internet, webcam, Skype, mobile

device or other communication means.

* Learn the basic electronic components of their DTG printers to help customers with quick questions.

* Learn how to install, configure and administer printer/desktop/laptop/mobile device hardware

and software applications, including operating systems and peripherals such as projectors,

printers and phones.

* Learn how to identify, diagnose and solve technical issues in a timely manner.

* Work with engineering team to test new products and prototypes.

Qualifications & Requirements needed:

* Minimum 1 year of experience in a customer service call center environment

* Some exposure to working with electronics (Retail experience OK!)

* Be technically inclined and curious about the way electronics work.

* Willing to learn about general computer hardware and software applications as they relate to

the equipment being serviced.

* Strong working knowledge of all Microsoft Office products preferred.

* Ability to work non-conventional hours/flexible schedule (nights and weekends as needed)

* Excellent verbal and written communication skills

* Ability to travel to customer locations and to company trade shows (as needed).

* Must have a valid driver's license

* Ability to lift up to 50 lbs.

Job Title: Technical - Customer Service

Schedule: Monday - Friday 8am - 5pm w/ 6-10 hrs/week in OT

Job Type: Permanent Position/Full Time

Pay: $14-15/hr



Please submit your resume to be considered and our Permanent Placement Recruiter: Joi Callier will contact you based on your experience and qualifications.