Urgent Hiring: Client Support Specialist

Industry

Call Center and Customer Service

Advert ID

USA_486613

Location

Chicago

Job Type

Contract

Hours

Full-Time

Salary Range

USD13.00-19.00/hr

No. of Openings

1

Branch Information

Manpower CORE 100 Manpower Place , WI 53212

Branch Phone Number

414-982-1960

Job Description

Manpower has immediate opening for a Customer Service Representative in Cutler Bay, Miami, FL.



What's in it for you?



o Start Date - ASAP



o $13.00 - $19.00 per hour



o 8 hours Monday - Friday (8:30am - 5:15pm). This may change based on the phone assignment



o Temp-to-Perm



What is the job?



The Client Support Specialist is responsible for assisting customers with technical and product support helping to diagnose and solving technical problems and providing consultations. Primary responsibilities are answering client questions via phone calls or email. The Client Support Specialist makes an essential contribution to client satisfaction by providing prompt, efficient and courteous service to callers.



Responsibilities Include:



* Provide specific information regarding the services, products or materials offered

* Assist customers with computer issues and provide troubleshooting information

* Report and analyze customer' information and needs

* Issue billing details and open and close customer accounts

* Manage and respond to client queries and inform customers issue resolution

* Coordinate with other departments to resolve client issues

* Monitor, report and escalate status of work-flow timelines and adherence internal and external service

* Contribute to revenue through client retention and by providing excellent customer support

* Assist with project integration plans for clients, (examination of needs, recommendations, coordination of integration between vendors, and oversight for technical integration between systems.)

* Communicate directly with clients regarding the of projects and provide answers client requests/questions.

* Update client on current issues for additional information.

* Raise a high priority/escalation items to management to ensure task

* Work closely with the Support team to investigate and resolve issues.



What you bring to the job?



* Call center experience



* High School Diploma or GED

* Ability to pass the drug test and background check



Stop your job search and apply today. Send a copy of your resume to rimajoy.centeno@manpower.com. Do you need more information? Contact Rima at 414-312-5144 ext. 1848. We love referrals so please share our job with friends and family. Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath