Bilingual Customer Service Representative

Industry

Call Center and Customer Service

Advert ID

CAN_421857

Location

Dieppe

Job Type

Contract

Hours

Full-Time

Salary Range

Up to CAD16.00/hr

No. of Openings

1

Branch Information

Moncton, NB - (CAN) 529 Main Street Suite 200 NB Moncton , NB - E1C 1C4 Phone : 506-857-3088

ContactNumber

506-857-3088

Job Description

Do you want to work with an amazing team?

Are you a service oriented, self-motivated people person who is interested in the exciting world of customer service and are bilingual?

Would you like to work Monday - Friday with weekends off?

Do you love helping others without the pressure of sales? If so we have the perfect opportunity for you.



Job Responsibilities

* Our Business Services Center is the first point of contact for Consumers, Suppliers and Employees/Retirees. The ideal candidate must ensure a high degree of customer satisfaction through rapid constructive and responsive communication. Ability to multi-task is very important.

* Answer incoming request via phone, ticketing system, email, fax and web

* Identify and escalate critical issues

* Register the consumer, supplier and employee inquiries/complaints into the ticketing application

* Responding to request in a timely and professional manner

* Resolve or forward requests in accordance with established procedures

* Perform a variety of moderately complex clerical task



Job Qualifications

* College Diploma or 2-3 years' experience in Contact Center environment

* 3 years of Customer service experience

* Excellent skills is MS Office

* SAP, Charter, HPSC, Novo knowledge and Info Path knowledge an asset

* Strong verbal and written communication skills

* Fluently bilingual is required (English and French)



If you find yourself interested in this exciting opportunity and want to further your career and have the qualifications needed, apply directly to this posting today.



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ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.