Account Managers- Technical Inside Sales



Advert ID




Job Type




Salary Range

Up to USD42000.00 per year

No. of Openings


Branch Information

Buffalo, NY - Williamsville - (USA) 5326 Main Street Suite 200 NY Williamsville , NY - 14221 Phone : 716-634-3200



Job Description

Account Managers- Technical Inside Sales

POSITION PURPOSE: To manage customer account via phone in order to generate and grow sales toward the accomplishment of established sales goals and objectives.


- Manage inside sales activities via phone to achieve monthly, quarterly and annual sales goals and objectives set for the assigned customer group or territory.

- Utilize system tools and resources to schedule initial and follow-up appointments with customers to develop account profiles.

- Develop a thorough understanding of the customer's business and business model to identify market share and mindshare opportunities in given territory assignment.

- Understand and leverage of the clients products, value-added programs and services to gain customer loyalty and increase business.

- Coordinate and quarterback the pre-sales, training, installation, maintenance and support of the clients Digital equipment.

- Answer incoming customer calls and e-mails to fulfill customer requirements, while identifying and communicating add-on and cross-selling opportunities to customers.

- Develop through prospecting and cultivation of business, adequate sales opportunities to accomplish sales goals.

- Close sales effectively and timely while ensuring a positive customer experience.

- Complete sales marketing campaigns as originated by Technical Inside Sales Manager.

- Initiate, drive and respond to inside sales initiatives in order to build account growth.

- Delegate appropriate order management workflow to Customer Service Associates.

- Communicate with sales management all relevant sales situations that could be improved by additional involvement.

- Proactively alert relevant contacts (Credit, Customer Service, Warehouse, and Marketing) to any situation that involves that department.

- Proactively provide feedback to management on market trends, customer intelligence or competitor activity.

- Perform all other duties as assigned by the manager.

QUALIFICATIONS/PHYSICAL REQUIREMENTS: Bachelor's Degree desired. Minimum two-plus years in a proactive inside/outside sales capacity where sales growth & margin contribution was critical. Strong interpersonal, organization, planning, communication and value-based, consultative selling skills. Professional, effective telephone techniques and customer service skills. Ability to multi-task and take initiative in a dynamic work environment. Proficient in Microsoft Word, Excel and contact management software. Must be able to sit for up to 8 hours a day, view computer monitor and move about effectively to fulfill the essential functions of the job. Manual dexterity needed for alpha/numerical computer input.