Experienced Claims Representative



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Branch Information

Troy, MI - (USA) 2885 Crooks Road MI Rochester Hills , MI - 48309 Phone : 248-852-5605



Job Description

Manpower of Rochester Hills is currently looking for experienced Claims Processors for a top client in Southfield, Michigan.

This is a first shift position, 8 AM-8:00 PM.

This is a long term opportunity for the right candidate!


* Bachelor's Degree from accredited institution in one of the following areas or can demonstrate minimum of 4 years of relevant experience: Communications, Organization Management, Accounting

* Must be proficient in basic computer and windows-based applications including web navigation.

Experience / Skill:

* Minimum 4 Years of experience in customer relations.

* Experience working with Automotive Dealerships is an asset.

* General data entry and ability to use the following software packages: Microsoft Internet Explorer, Word, Excel and Outlook.

* Ability to be able to sort and filter in Excel.

* Strong analytical and problem solving skills to review and trouble shoot data, reporting and incentive claim processing and payment history.

* Must be flexible, detail oriented, organized, able to multi-task, analyze data and dealer concerns and possesses strong customer service and communication (written and verbal) skills.

* Problem-solving skills, detail oriented with an ability to work independently and under pressure. Must be a self-starter able to prioritize tasks, to meet deadlines and production schedules.

Reporting to a Team Leader or Team Manager, the Claims Representative manages the successful completion of both goodwill and legal compliance vehicle repurchase claims. These claims require a high level of attention to detail along with strong experience in leveraging multiple communication channels to aid in the completion of assigned claims.


* Proactively addresses customer concerns via email and phone using professionalism, problem solving skills and exemplary customer service.

* Manages a workload of 50+ cases at various stages of the claim lifecycle

* Accesses and updates secured or sensitive data in internal and external databases.

* Maintains professional relationships with customers and business partners (both internal and external)

* Processes, approves or denies claims in accordance with OEM program guidelines.

* Ensures Personally Identifiable Information (PII) secured at all times.

* Utilizes program tools and reports to identify status of claim documentation received and processed within OEM program metrics.

* Demonstrates a keen understanding of the following processes:

o Interpreting customer finance contracts

o Interpreting State Lemon Law guidelines

o Transportation logistics

o Completing State mandated documentation for vehicle ownership transfers

* Understands the program, process and client requirements; database understanding and on-line access

* Proactively identifies case escalations, as required, appropriate parties.

* Proactively completes follow-up on existing claims and closes claims within OEM program metrics.

* Able to navigate computer programs through multiple screens.

* Understands and applies policies and procedures associated within the department.

* May perform some outbound follow up, as required.

* Reads and researches relevant materials and resources to stay current with program knowledge

* Completes detailed report proofing in a timely manner.

* Additional duties as assigned by Management.

* Performs general administrative duties of the department.

* Maintains confidentiality at all times.