Customer Service Agent in the Rolling Meadows!!

Industry

Admin and Secretarial

Advert ID

USA_422109

Location

Rolling Meadows

Job Type

Contract

Hours

Full-Time

Salary Range

No. of Openings

1

Branch Information

Manpower Global Enterprise - (USA) 100 Manpower Place WI Milwaukee , WI - 53212 Phone : -

ContactNumber

-

Job Description

Manpower is looking for Customer Service Agents in the Rolling Meadows!!



These roles will go permanent based upon performance!



Customer Service Agent

Flexibility -Hours of operation, Monday Friday 7:00am-8:00pm, subject to change based on business needs.

$15.00 per hour



Description:

1. 90 Day assignment required with exception of Labor Day. If pre-planned vacation or PTO, please do not apply.

2. Training will be provided and it is crucial to the success of this project. The potential contractors should understand professionalism and their commitment to success, is a requirement in the training environment and on the floor once they complete training.



Responsibilities



BFO Coordinator position. This role is responsible for providing support to internal and external customers through ECPD build and maintenance process for VES, National, Major, and SMB Accounts. This includes support of the BGCO and partnering with the Business Sales Channel to service our customers, assist with escalations, and handle large research requests as required. The focus is to complete all requests sent through Workflow Manager with accuracy and in a timely manner; ensuring commitment times to our customers are maintained.



Review, calculate and apply other charges and credits in support of contractual pricing and/or equipment offers, special offers or promotions and other system, sales and customer related issues that may require an OCC

Build and maintain customers contract information for VES, national, major and small business customers and ensure customers contract terms are provisioned in ECPD

Research complex processes, system and/or customer issues to analyze business situations and provide recommendations; incorporating both customer and compliance point of view.

Place outbound calls to internal and external customers as required to obtain immediate resolution and/or completion of tasks

Review, research and take action in response to customer inquires related to employer discount program; which includes resolving automation errors, escalation support and auditing functions.

Complete various transactions utilize systems such as EWI/ECPD, Work Flow Manager (WFM), ACSS, and OneSource.

Review incoming documents to ensure compliance to documented process and requirements prior to completion.

Educate internal and external customers on company guidelines and procedures; giving guidance and direction on completing request timely and efficiently.

Contact customers via email and/or outbound call to obtain information or advise status of order/correspondence. Interface with BGCO, Sales. Information Systems, Marketing, Legal and other departments to ensure compliance with process/procedures.

Proactively identify trends and make recommendations to streamline processes and procedures.



Qualifications

A Bachelor degree or equivalent work experience.

Knowledge/experience in a high volume, production environment.

One or more years of customer support experience.



Apply today!