Patient Services Representative


Call Center and Customer Service

Advert ID



Newbury Park

Job Type




Salary Range


No. of Openings


Branch Information

Oxnard, CA - (USA) 2200 Outlet Center Drive Suite A-455 CA Oxnard , CA - 93036 Phone : 805-983-1300



Job Description

Patient Services Representative is needed in Newbury Park. You'll assists patients with questions and inquiries and help in scheduling appointments with their Doctors.

Duties & Responsibilities

* Obtains current patient information from established and new patients.

* Accurately enters/updates patient information in scheduling system.

* Identifies payer source, and verifies insurance eligibility.

* Assists patients with completion of paperwork when necessary.

* Reviews Scheduling System for needed updated demographics and consent forms.

* Identifies patients by date of birth and name in computer system.

* Creates new account if patient not in the system.

* Schedules and re-schedules appointments as needed.

* Routinely demonstrates superior customer service skills.

* Answers telephone in a timely and polite manner, preferably within three rings.

* Communicates with customers in a courteous, professional, cooperative and mature manner.

* Accurately takes messages and conveys information to recipient.

* Transfers call to physicians and nurses when medically indicated.

* Protects/observes patient confidentiality per policies and procedures.

* Accurately imports registration documents into patient's electronic health record.


* High School Diploma or equivalent

* Requires Customer Service experience and the ability to input data accurately into computer system.

* Medical/dental office or medical scheduling knowledge a plus.

* Must be detail oriented with good interpersonal and customer service skills.

* Communication Skills

* Bilingual preferred (Spanish or Russian and English

* Ability to effectively interact with physicians, patients and other staff members.

* Demonstrates knowledge of proper, safe, efficient usage of current office equipment/software.

Work Schedule

Applicant must have 29 hrs/wk of open availability from 5:30am-9:00pm, M-F.

Position is part time, potentially increasing in hours based on the needs of the business.

To apply, please contact San Lee at (805)983-1300