Customer Sales/Service plus Warehouse

Industry

Call Center and Customer Service

Advert ID

USA_422156

Location

Denver

Job Type

Contract

Hours

Full-Time

Salary Range

No. of Openings

1

Branch Information

Denver, CO - Metro - (USA) 3855 Lewiston Street Suite 140 CO Denver , CO - 80011 Phone : 720-479-7400

ContactNumber

720-479-7400

Job Description

We are looking for individuals who have the ability to work in various environments. Your day will include Customer Sales (Inside) and Customer Service as well as assisting in a warehouse/production environment.



SCOPE OF RESPONSIBILITY:

* Perform duties to expedite customer and service center inquiries and orders, and provide assistance in warehouse and office services.

* Active involvement in the Company's Total Quality Management process as evidenced by continuous improvement of processes directed toward reducing costs, improving cycle time, increasing sales/gross profit and customer satisfaction.

* Carries out policies and procedures as defined in the quality manual.

* Continuous development through reading, schools, seminars and on-the-job training.



JOB DUTIES:

* Processes customer telephone orders, price and delivery inquiries and participate in or handle associated servicing and clerical reporting activities.

* Take orders by phone, mail, or at counter; check availability of stock, back order status, vendor schedules, service center stock, shipping dates; quote prices, write order and process. Verify orders, billings and correspondence; fill order for counter sales; receive payment as necessary. Ensure proper adherence to customer specifications.

* Work from worksheets, inventory lists, part number files, price books, stock requests, customer orders, automatic ordering system, and related information. Assist customers and service centers in estimating needs and quote prices on parts, replacements, shipping, and other charges; gather information as to costs, discounts, stock availability, specials as necessary.

* Receive service requests from customer and service centers in writing, by phone or computer. Expedite order inquiries; check status of order, follow up back order, issue tracers on lost orders; establish order or stock disposition and notify customer or service center. Investigate defects, damages, incorrect shipments, lost orders, and the like. Make emergency calls, night calls and deliveries as required. Maintain driving record in accordance with Company policy.

* As required, monitor customer returns. Investigate cause and recommend or approve reshipment or credit. Process necessary paperwork. Report or handle past dues, inter- service center transfers, petty cash and cash reports if and as work assignment dictates.

* Assist other service center personnel in such activities as truck and vehicle usage reports, postage meter accounting, customer mailing lists, catalog library, time card reporting and other routine clerical duties. Coordinate plant and office surveys, participate in various training programs. Maintain inventory through accurate cycle counting as requested.

* Perform other duties as assigned or directed.



EDUCATION & EXPERIENCE

* High School or Equivalent + specialized training in customer service and office functions

* Ability to stand for extended periods of time

* Walk, bend, and lift 50 + pounds regularly

* Minimum of 1 year experience

* SAP experience



Resume required for consideration.