15+ Call Center Reps needed - banking

Industry

Banking

Advert ID

CAN_422828

Location

North York

Job Type

Contract

Hours

Full-Time

Salary Range

No. of Openings

1

Branch Information

Toronto, ON - Banking - (CAN) 4950 Yonge Street Suite 700 ON Toronto , ON - M2N 6K1 Phone : 416-977-1748

ContactNumber

416-977-1748

Job Description

Great opportunity for Everyone interested in entering banking industry!



One of the biggest banks in Canada is looking for Call Center Representatives. This is an entry level position, 6 months assignment (with a possibility of extension).



Location: North York

Pay rate: 15.19 - 15.94/h + 4 % vacation pay

Shifts: rotational between 8 am and midnight Mon-Sun, 37.5h/week



Must haves:

- good communication skills

- passion for customer service

- positive attitude and competent phone demeanor

- must be available to work rotational shifts from 7 am - midnight, Monday thru Friday



Job overview:



The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the client's issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.



Job Responsibilities:

� Approve the resolution of customers' service or billing complaints by authorizing activities such as exchanging merchandise, refunding money, and adjusting bills.

� Act as escalation point for clients/customers.

� Approve the referral of unresolved customer grievances to designated departments for further investigation.

� Review, monitor and audit records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

� Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.

� Solicit sale of new or additional services or products.