Team Manager 2nd Shift

Industry

Financial Services

Advert ID

USA_423128

Location

Knoxville

Job Type

Permanent

Hours

Full-Time

Salary Range

No. of Openings

1

Branch Information

Knoxville, TN - (USA) 7826 Montvue Center Way TN Knoxville , TN - 37919-5574 Phone : 865-690-1468

ContactNumber

865-690-1468

Job Description

We are looking for an experienced Team Manager in the Greater Knoxville Area. As a Team Manager, you will motivate and coach a team of up to 15 specialists. You will work to ensure that teams provide an exceptional experience to customers while meeting all key performance indicators.

Responsibilities:

* Provide daily direction to team members.

* Improve the efficiency and effectiveness of operations.

* Create and maintain an engaged and motivated workforce.

* Perform quality assurance activities.

* Conduct coaching, developmental sessions, performance reviews, and administer disciplinary action as needed.

* Own workforce management functions such as staffing and scheduling for your team.

* Perform enhanced customer account maintenance.

* Assist with customer escalations.

Minimum Requirements:

* Bachelor's degree

* +2 years of people management experience or equivalent military experience

Preferred Requirements:

* Experience in championing and effectively leading teams through change

* Experience within the financial industry and managing within an operations environment

* Ability to meet established productivity, effectiveness, training, and quality goals

* Ability to work a shift that includes one weekend day

Benefits:

* In-Depth Training Program

* Monthly and Yearly Incentive Pay Programs!

* Relaxed dress code

* Generous PTO package

* BlueCross/BlueShield Medical & Dental Insurance

* VSP Vision Insurance

* 401k with a 4% match

* And more!

Apply Today!