Customer Service Call Center

Industry

Admin and Secretarial

Advert ID

USA_423575

Location

Farmington Hills

Job Type

Contract

Hours

Full-Time

Salary Range

USD11-11.50/hr

No. of Openings

1

Branch Information

Troy, MI - (USA) 2885 Crooks Road MI Rochester Hills , MI - 48309 Phone : 248-852-5605

ContactNumber

248-852-5605

Job Description

This position provides first point of contact with current and potential automotive customers to increase loyalty and first choice preference during the vehicle shopping process, and direct qualified traffic to applicable dealerships. This position will also capture Customer Relationship Management (CRM) information for future marketing campaigns that are relevant and valuable to the consumers. Support various brand events, such as inbound registration, cross-selling, outbound welcome calls.



Hours 8 AM-5PM

Pay: $11.50/HR



*Answer all incoming customer phone calls within quality standards

*Capture prospect information (Name, Address, Phone, Email, Product of Interest, Source, CRM questions)

*Define consumer needs by asking relevant CRM/ Product questions

*Complete price and equips statements for consumers

*Locate dealers following standard dealerization rules

*Categorize callers and offer appropriate Touch point (i.e. warm transfers to a dealer)

*Escalate outstanding issues

*Provide Goodwill to customers on behalf of the client within the client guidelines

*Conduct CRM outbound follow-up calls to ensure receipt of fulfillment items and to answer any additional questions

*As Required call consumers to invite them to attend events

*Stay current with Center procedures, product information and online resource tools

*Appropriately managing customer complaints from initial call to resolution



Punctual

Polite

Friendly

Compassionate

Moral Values

Integrity

Attention-to-Detail

Helpful

Team Player

Articulate

Tone

Grammar

Driven

Ambitious

Accountable