CALL CENTER PROFESSIONALS

Industry

Call Center and Customer Service

Advert ID

USA_423803

Location

Danvers

Job Type

Temporary

Hours

Full-Time

Salary Range

USD17.00-18.50/hr

No. of Openings

1

Branch Information

Boston, MA - Metro - (USA) 155 Federal Street 15th Floor MA Boston , MA - 02110 Phone : 617-556-9108 

ContactNumber

617-556-9108 

Job Description

Manpower is looking for several Customer Service support professionals



The job is located in Danvers, MA Monday - Friday 11:00 - 8:00pm or 10:00am - 7:00pm PAY $17-$18



This assignment is for 4 months



Job Description



The Client Service Coordinator's main responsibility is to provide the VERY BEST client experience to new and existing clients.



Answer telephones and emails, forward callers, accept messages per SOP and client SLA's.

Create client work orders from telephones, emails, fax, and from remote users.

Assist clients with questions regarding order fulfillment, services available and general support while providing the Very Best client experience..

Process authorized & FileBRIDGE Records user requests in accordance with SOP.

Notify Branch Operations of changes that may affect service schedule

Coordinate and process rush and emergency requests with designated Branch contact.

Communicate with Clients as needed for Call Backs as directed by the Operations Team or SOP's.

Escalate appropriately to Regional Account Support team.

Ensure all visitors are greeted, signed in and are given a badge per SOP.



Secondary Functions:

Participate in safety and security drills.

Know and understand defined role in the Company Disaster Recovery Plan.

Notify direct supervisor of any issues related to your job.

Follow proper escalation procedures per SOP.



Other Responsibilities:

Comply with all company policies and procedures.

Maintain knowledge of our industry and new regulations.

Other duties as assigned by Supervisor.



Education and Years of Experience:

High school diploma or equivalent required.

Six months or more experience in a customer service environment or call center preferred.



Knowledge, Skills and Abilities:

Must be flexible and friendly under pressure.

Must have strong Windows based computer skills.

Excellent listening skills.

Strong negotiation skills.

Strong oral and written communication skills (must possess grammatically correct English skills).

Must have excellent attention to detail.

Ability to work collaboratively in a team environment.

Ability to problem solve.

Ability to multi-task with a strong attention to detail.

Ability to deliver outstanding customer service.

Ability to adapt to a fast-paced environment.