Systems Analyst



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Branch Information

Saint John, NB - (CAN) 1 Market Square Unit 101 NB Saint John , NB - E2L 4Z6 Phone : 506-633-7474



Job Description

Our Client is in the B2B automotive space and we are expanding! Their clients are dealer groups and OEM's. They have 8 OEMs in Canada and 2 in Australia. They recently signed a white label deal with KPMG to take their product global!

They have a SaaS product focused on dealership financials. They use Microsoft Stack for technology and their large, complex databases are in SQL. They need an organized and technically minded Systems Analyst/BA to ensure that they correctly establish project requirements both client facing and for internal tool sets to meet clients' expectations on time, and budget with a quality result. This analyst needs to bring the complete skill set of Systems Analyst and BA experience including, ideally, the ability to write user stories in an Agile environment. The candidate requires knowledge of data and reporting, technical process design, internal tool set design and experience developing user guides and training manuals. Most importantly, this individual must possess the ability to listen to clients and internal staff, to assess their needs and create documentation that can be used by their technical and configuration/ customization team to build technology solutions. This Analyst needs to be able to instill confidence in the client and internal staff with clear written and spoken communication.


* Deliver System and Business Requirements for a series of software products·

* Work with client and internal staff to obtain sign-off on features before development and manage scope to avoid cost overruns·

* Develop User Stories for new features for both internal and client facing features·

* Map out system and technical processes for the products·

* Understand technology to know what is possible and to be able to brainstorm implementations with the technical team·

* Envision possibilities for the product and strategically recommend features for the road map -Listen to the client and translate client requirements into features for the software team to develop or for configuration team to implement

* Understand TSI's internal tools and configuration so as to automate and eliminate manual effort

Qualifications Skills and Competencies

* Must have experience in developing systems requirements for software products

* Technical background (post-secondary degree in a technical field)

* Ability to provide a sample portfolio of work to be evaluated and pass a written evaluation

* Experience working with data products and reporting

* Demonstrated analytical capabilities working with data

* Experience in using software such as Visio to map technical processes

* Strong system analysis experience and demonstrated ability to create written documentation to aid the technical team in efficiently developing software and the QA team to test it

* Direct experience and detailed knowledge of software development process, preference for Agile

* Great written and oral communication skills both with clients and internally

* Possess the ability to build strong collaborative relationships both inside and outside of the company. Prefers to work in a team environment

* Self-starter and is effective without daily supervision and with sometimes ambiguous assignments

* Able to efficiently ask questions to gain clarity of deliverables

* Experience as a programmer and/or architect is preferred

* Experience in automotive sector would be an asset

* Knowledge of UX design would be an asset

* Salary is dependent on skills and experience, as well as ability to ramp up quickly and work independently.