Cargo Claims Analyst


Admin and Secretarial

Advert ID



Bethel Park

Job Type




Salary Range

USD40000.00-45000.00 per year

No. of Openings


Branch Information

Pittsburgh, PA - Downtown - (USA) 415 Seventh Avenue PA Pittsburgh , PA - 15219 Phone : 412-261-1015



Job Description

Cargo Claims Analyst

The Cargo Claim Analyst's primary responsibility is to analyze each cargo claim based on investigative findings and documentation to determine claim validity for best resolution. The Cargo Claims Analyst aids Department Managers in achieving goals and initiatives.

Job Duties

* Manage cargo claims; gather all facts concerning a claim and provide direction to facilitate claim resolution by working directly with customers, vendors and insurance companies to mitigate losses and ensure claims are resolved in a timely, cost effective manner.

* Investigate property damage; review factual information, obtain damage estimates; evaluate and making recommendations regarding claims resolution.

* Investigate the nature of the incident, collect all necessary documents, determine claim validity, determine and communicate resolution

* Track and report outstanding claims, determine equitable settlements and manage daily work queues.

* Subrogate with vanlines or submit documentation to insurance company for reimbursement.

* Maintain customer cargo claim aging on assigned accounts within customer guidelines

* Process check requests

* Generate, analyze and distribute weekly/monthly claim reports

* Process rebuttals, negotiations, and declinations for claim settlement

* Quality support including but not limited to assisting with preparation, follow up and documentation

* Accountable to achieve quotas and goals as assigned

* Optimize work processes by investigating and employing best practices with a focus on continuous improvement

* Other duties assigned as business needs require

Skills Required

* Ability to succeed in a fast-paced environment and work under pressure

* Proficient use of Microsoft Products, with emphasis on Word, Excel, and Outlook

* Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy

* Adept at queries, report writing and presenting findings

* Ability to exercise good judgement in a variety of situations

* Ability to solve problems and think quickly under pressure

* Effective oral and written communication skills

* Demonstrated poise, tact, and diplomacy

* Maintain a positive work atmosphere by acting and communicating in a manner which facilitates the success of business operations in order to meet company demands and expectations


* Two years of claims handling experience in transportation industry preferred

* Two year college degree preferred