Call Center Representative

Industry

Call Center and Customer Service

Advert ID

USA_425062

Location

Charlotte

Job Type

Contract

Hours

Full-Time

Salary Range

USD13.50-14.5/hr

No. of Openings

1

Branch Information

Manpower CORE 100 Manpower Place , WI - 53212 Phone : 414-982-1960

ContactNumber

414-982-1960

Job Description

Well known insurance company in the area looking to start a class of Inbound Call Center Representatives in Charlotte, NC



Start Date: 8/10 and 8/24



Pay Rate: $13.50 to $14.50



Shifts: Team 1 (Must be available to work between the hours of 10am to midnight) / Team 2 and 3 (Must be available to work between the hours of 9am to 10pm



Duration: 3 months



Specific Responsibilities:

* Completes customer's transactional requests as provided by caller.

* Demonstrates accuracy in processing changes to customer policies based on the information provided and identifies opportunities requiring a transfer to a licensed representative.

* Actively listens to customer issues or questions showing interest, compassion and displaying empathy for the caller's situation.

* Verify coverage for customers or verify that policy changes were made and provide proof of insurance documents to customers.

* Remain current on new marketing campaigns in order to respond appropriately to marketing related inquiries using all available resource tools.

* Acknowledge and direct customer's requests for additional products or services to appropriate licensed representatives.

* Ensure facilitation of first call resolution and customer satisfaction on all transactions.

* Handle requests regarding customer documentation and be able to clearly explain them to include any follow up on our customer's part.



Working Environment:

Our working environment may look like the typical "call center" - but our open and inclusive environment makes it so much more than that. We work hard but still know how to have fun whether we are throwing a chocolate chip bake off or wearing purple for peace, we make your work environment one you won't find anywhere else!