Transportation Coordinator

Industry

Transport and Rail

Advert ID

USA_426517

Location

Denver

Job Type

Contract

Hours

Full-Time

Salary Range

No. of Openings

1

Branch Information

Colorado Springs, CO - (USA) 1155 Kelly Johnson Boulevard Suite 111 CO Colorado Springs , CO - 80920 Phone : 719-633-7300

ContactNumber

719-633-7300

Job Description

POSITION SUMMARY :

The Transportation Coordinator serves as the bridge between customers and local railroad operations, while ensuring accurate and timely reporting of train and car events in the Transportation Management System (TMS).



ESSENTIAL FUNCTIONS:

* Ensure timely reporting of train crew activities in TMS (RMI), including interchanges, train arrival, and departures

* Provide daily work orders to field crews

* Work closely with Class ls, short line, and switch roads to ensure timely and accurate delivery of customer cars (billing, diversion, etc.)

* Act as the liaison between field and rail customer regarding changes in scheduled services

* Assist customers with billing and traffic specific inquiries

* Communicate specific rail customer requests to local operations staff

* Ensure HAZMAT rail cars are billed properly and are in compliance with current DOT regulations

* Escalate issues beyond the scope of expertise to Customer Service Center shift supervisor

* Handle incoming emergency calls and respond with appropriate action

* Notify rail customers of incidents, business impacts and resolutions

* Process customer requests including BOLs, releases, and switch requests

* Professionally interact with railroad operations/customer service teams on local service issues

* Trace rail cars for customers

* Other duties as assigned



REQUIRED QUALIFICATIONS, KNOWLEDGE, SKILLS, AND ABILITIES:

* High School Diploma or GED

* 2+ years of applicable customer service experience where the success of the position relied on accurately receiving, inputting, interpreting and utilizing data to make sound decisions in a fast paced environment

* Ability to work any 8 hour shift as this is a 20/7 center, hours of operation are 0200-2200

* High attention to detail and strong organizational skills

* Demonstrated ability to manage many incoming demands in a short period of time, and organize/ prioritize them in a way that the output business flow is smooth and customer expectations met

* Strong problem solving and solution creation skills as this is an unscripted environment

* Strong computer skills and working knowledge of Microsoft Office Suite

* Strong written and verbal communication skills

* Other duties as assigned



PREFERRED QUALIFICATIONS, KNOWLEDGE, SKILLS, AND ABILITIES:

* Bachelor's Degree preferred

* Working knowledge of AS400 preferred; will consider comparable tool

* Working knowledge of NetSuite software