Customer Service Representative

Industry

Admin and Secretarial

Advert ID

USA_427109

Location

Honolulu

Job Type

Contract

Hours

Full-Time

Salary Range

No. of Openings

1

Branch Information

Manpower Global Enterprise - (USA) 100 Manpower Place WI Milwaukee , WI - 53212 Phone : -

ContactNumber

-

Job Description

Manpower is in need of a Coordinating Customer Service Representative



$18 per hour

Honolulu, HI





Job Description



1. Answers any customer/subcontractors inquiries and resolves or escalates customer issues, as appropriate.



2. Upon completion, reconciles all contract close out activities monthly.



3. Coordinates contract scheduling to align backlog to plan and forecast. Follows up on activities to ensure completion in an established timeframe (i.e. subcontract invoices, billing, material purchases, etc.). to meet monthly financial commitments.



4. Assists with creation of billing schedules of values.



5. Develops and maintains viable long-term relationships with customers and subcontractors.



6. Participates in business review meetings by preparing and discussing critical contract information pertinent to current profitability status (i.e. AR disputes, slippage issues, un-booked change orders, billings). Researches and follows up on questions identified during monthly business review.



7. Ensures that all customer contact information required to support customer satisfaction activities are entered in appropriate BE tools.



8. Facilitates administration of warranty claims.



9. Facilitates certified payroll reporting, OCIP/CCIP enrollments, and any other contractual requirements related to back office processes.



10. Ensures that all BE standard tools, processes and programs are followed to optimize JCI profitability (i.e. Diversity spend initiatives, continuous improvement, and LEM)



11. May guide and prioritize the activities of the Customer Operations Associate I. Periodically performs duties of the Customer Operations Associate I as overflow demands.



12. Assist Team Leaders by providing weekly utilization reporting and analysis of contra dollars.



13. Other duties and administrative activities as assigned.