Call Center

Industry

Call Center and Customer Service

Advert ID

USA_427265

Location

Farmington Hills

Job Type

Permanent

Hours

Full-Time

Salary Range

No. of Openings

1

Branch Information

Farmington Hills, MI - (USA) 1000 Town Center Suite 1000 MI Southfield , MI - 48075-1227 Phone : 248-226-1211

ContactNumber

248-226-1211

Job Description

Monday - Fridays 8-8 Possible Saturdays 9-5 - 40 hours per week within these times

11.50/hr



Answer all incoming customer phone calls within quality standards

Capture prospect information (Name, Address, Phone, Email, Product of Interest, Source, CRM questions)

Define consumer needs by asking relevant CRM/ Product questions

Complete price and equips statements for consumers

Locate dealers following standard dealerization rules

Categorize callers and offer appropriate Touch point (i.e. warm transfers to a dealer)

Escalate outstanding issues

Provide Goodwill to customers on behalf of the client within the client guidelines

Conduct CRM outbound follow-up calls to ensure receipt of fulfillment items and to answer any additional questions

As Required call consumers to invite them to attend events

Stay current with Center procedures, product information and online resource tools

Appropriately managing customer complaints from initial call to resolution



Will be required to take basic computer skill and call center testing.