Multilingual Call Center Representative

Industry

Call Center and Customer Service

Advert ID

CAN_428776

Location

Toronto

Job Type

Permanent

Hours

Full-Time

Salary Range

No. of Openings

1

Branch Information

Toronto, ON - Regional - (CAN) 2225 Sheppard Ave East Suite 1101 ON North York , ON - M2J 5C2 Phone : 416-510-1211

ContactNumber

416-510-1211

Job Description

An exciting opportunity to build your career as a Customer Service Representative awaits you at Manpower! If you enjoy working in a fast paced environment then this is the job for you.



What's in it for you?

-Permanent role : candidate will be directly on the client payroll

- Convenient TTC accessible location - Yonge/Eglinton

- Pay rate: $16/hour with shift premiums

- Shift : should be comfortable working in the evening and Weekend shifts

-Great environment to work in



The Job:

- Handling in-bound and out-bound calls.

-Ability to handle queries in Spanish/Portuguese and English

- Identify and assess customers' needs to achieve satisfaction

-Provide accurate, valid and complete information by using the right methods/tools

-Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

-Keep records of customer interactions, process customer accounts and file documents



What you bring to the job:

-Must have good written/oral/reading skills in Spanish/Portuguese and English

- Must have working experience of at least 6 months as a Customer service representative

- Excellent communication skills with a good command over the English language

-Ability to type 35 words per minute



Not the job for you, but know someone else who might be interested? Refer them to us for a referral bonus of $100 upon the completion of their first 120 hours of work! Simply ask our consultants for details!



Manpower Group recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.



Are you interested? APPLY NOW to this post OR call us at 416-510-1211 ext 3302 to learn more.