Customer Service Rep

Industry

Education and Training

Advert ID

USA_429155

Location

Mountain View

Job Type

Contract

Hours

Full-Time

Salary Range

USD17-18/hr

No. of Openings

1

Branch Information

Silicon Valley, CA - (USA) 2960 Stevens Creek Blvd CA San Jose , CA - 95128 Phone : 408-241-4900

ContactNumber

408-241-4900

Job Description

Entry/junior level Customer Service Representative position in a fast paced environment. A successful candidate will start as a temp and may convert to full-time if performance meets requirement and candidate shows potential.



Customer Service duties include:

* Effectively manage customer's incoming calls

* Serve customers by providing product and availability information

* Assist customers with order placement, changes, order tracking, inventory, shipping and reporting; etc

* Invoice customers

* Handle complaints, provide appropriate solutions and alternatives

* Answer customer queries by emails

* Other customer service and office management tasks



Requirement:

* Work hours- 7-4 pm; Paid overtime for extra hrs

* Must have excellent communication skills

* Strong phone-customer handling skills

* Customer Service orientation

* Basic to moderate computer skill in Word, Excel, PowerPoint, Mac and PC

Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.