Bilingual Call Center Operators

Industry

Call Center and Customer Service

Advert ID

CAN_429163

Location

Calgary

Job Type

Contract

Hours

Full-Time

Salary Range

No. of Openings

1

Branch Information

Calgary, AB - (CAN) 734 7th Avenue Southwest Suite 240 AB Calgary , AB - T2P 3P8 Phone : 403-269-6936

ContactNumber

403-269-6936

Job Description

Bilingual Call Center Operators



Manpower is currently seeking to hire Bilingual Call Center Operators for a Call Center position in Calgary, Alberta.



Job Type: Temporary to permanent position

Hours: 37.5 hours per week (Must be available 24/7)

Schedule: 8 hour shifts (Between 6:30am and 10:30pm)

Location: SE Calgary (Close to downtown)

Pay: $17.00/hour



Summary of Key Responsibilities: (job functions include but are not limited to):

* Ensuring the safety of our customers and their property

* Handle incoming and outgoing calls from customers

* Taking charge of various alarm signals; burglary, fire, panic, medical alarms, etc.

* Communicating with emergency services to transmit requests for assistance.

* Process customer payments and manage customer billing data as required

* Addressing and managing cancellation requests from customers via phone or mail

* Processing cancellations when necessary

* Creating an exceptional client experience

* Being an ambassador of the company

* Maintaining and participating in a positive work environment based on teamwork



Qualifications and Requirements:

* High school diploma or equivalent

* Previous call center experience is required

* Bilingual (English and French) is required

* Knowledge of Microsoft Office suite

* Must be available 24/7 (Days, evenings, weekends, and holidays)

* Excellent verbal and written communication skills

* Previous experience in customer service



Please apply online and/or create and manage your profile at www.manpowerab.com . Alternatively, you can email us directly at Michelle.Melnyk@manpower.com. Please note only qualified candidates will be contacted.



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