Customer Service Representative

Industry

Call Center and Customer Service

Advert ID

USA_429180

Location

Austin

Job Type

Contract

Hours

Full-Time

Salary Range

No. of Openings

1

Branch Information

Manpower Global Enterprise - (USA) 100 Manpower Place WI Milwaukee , WI - 53212 Phone : -

ContactNumber

-

Job Description

MUST BE ABLE TO WORK ANY 8 HOUR SHIFT BETWEEN 7AM - 7PM.

High school diploma, GED, or equivalent certification with Minimum 6 months of customer service or call center experience required

Minimum 1 year Microsoft Office.



Provide unbiased assistance to Medicaid Providers with questions regarding Medicaid patient eligibility, medical claims statuses, and other program questions. Assists medical providers in problem resolution, as needed. Responds to provider phone inquiries in a prompt, courteous and concise manner. Documents all provider encounters in clear and concise logs. Transfers providers to other Call Center units as needed. Meets individual performance standards. Performs other duties as may be assigned by management.