Bilingual Call Center Representative

Industry

Insurance

Advert ID

USA_432251

Location

Jacksonville

Job Type

Contract

Hours

Full-Time

Salary Range

Up to USD14.00/hr

No. of Openings

1

Branch Information

Jacksonville, FL - (USA) 9823 Tapestry Park Circle Suite 10 FL Jacksonville , FL - 32246 Phone : 904-807-9608

ContactNumber

904-807-9608

Job Description

Looking for candidates BILINGUAL in Spanish and English



Hours:



Training will run from 9/24-10/31, M-F, 9:45am - 6:30pm- No days can be missed during training or the contractor will be terminated and time off will not be authorized during the first 6 months of the assignment



General hours after training are M-F, 11:15am-8:00pm but all resource must be available to work any hours between 8am-8pm



The position is responsible for answering customer inquiries on currently marketed supplemental health products. This position is 100% telephone support. The representative may need to escalate requests and concerns to the appropriate external departments to meet customer needs or requests.



Key Responsibilities



Answer incoming customer calls and respond to customer requests by referencing 7 different computer systems and resources.



Understand basic telecommunications and provide accurate product information



Provide quick, professional, precise resolution to customer issues/questions



Enter customer request into data system, open and dispatch work orders to various department and complete call history.



Knowledge/Skills/Abilities/Experience



Superior customer service skills including ability to show empathy. At least two years of customer service experience in a fast-paced environment, or 1 year medical terminology education, i.e. doctors office, hospital, medical center, insurance company, etc. /experience with 1 year of customer service experience required.



High school diploma required. Up to two years of post-High School education or training in a specialized trade, technical school or college preferred.



Proficient in Microsoft Office (Outlook, Word).



Insurance background including knowledge of health insurance terminology is preferred.



Excellent communication skills both verbal and written required.



Inquisitive; Asks probing questions.



Demonstrate high sense of urgency to perform job accurately and thoroughly.



Ability to work well under pressure and multi-task in a fast-paced, ever-changing environment