Customer Care Rep

Industry

Call Center and Customer Service

Advert ID

USA_433032

Location

Springfield

Job Type

Contract

Hours

Full-Time

Salary Range

USD13.00-14.00/hr

No. of Openings

1

Branch Information

ManpowerGroup Solutions TBO - (USA) 100 Manpower Place WI Milwaukee , WI - 53212 Phone :

ContactNumber

Job Description

Start 9/17 or 9/24

Pay $13-14

Location 816 Swigart Drive Fairborn OH 45324

Schedule varies 8am-9pm Monday-Friday & 8am-5pm Saturday



The role of a Customer Care Specialist is a key position within Assurant because you are the voice of our organization and clients. You are highly valued as our customer's primary point of contact and you care about helping others. The Customer Experience is at the forefront of all you do, exceeding expectations at every turn. You are a listener, problem solver and believe in quality. You enjoy being on the phone and customers hear your smile as you patiently help them find resolution.



Duties

*Handle in-bound calls from our customers by researching and resolving loan level inquiries in hazard insurance, mortgage banking and property loss.

*This role requires listening to our customer's concerns and showing empathy while resolving their issue

*The role of a Customer Care Specialist is a key position within Assurant because you are the voice of our organization and clients.

*This role is responsible for answering a high-volume amount of inbound calls daily from customers who have questions, concerns or need additional information regarding their mortgage accounts, hazard insurance or additional property protection they have purchased.



Personality skills: Someone personable, reliable, someone that can accept feedback and implement the corrective action immediately. Someone who easily adapts to change.



Types of qualifications: Someone with a customer service background or mortgage/banking experience. This is not a requirement but suggested.



Strong skills: Problem solving, critical thinking, effective and professional, verbal and written communication.